“By employing software robots to undertake such tasks, they can be handled much more quickly,” adds Mee pointing to OTP Bank Romania, which during the pandemic used an automation to process requests to postpone bank loan instalments. Far fewer believed, however, that tasks such as liaising with their team or customers could be automated, illustrating the higher value of such tasks. These include inputting data or creating data sets, a time-consuming task that 59% of those surveyed globally said was the task they would most like to automate, with scheduling of calls and meetings (57%) and sending template or reminder emails (60%) also top of the automation list. “The process will vary from business to business, but office workers have identified and created software robots to assist with thousands of common tasks they want automated.” Repetitive tasks that can be automatedĪny repetitive process can be automated, Mee explains, from paying invoices to dealing with enquiries, or authorising documents and managing insurance claims. Compliance is also improved, according to 92% of global organisations. One of the problems with employees doing some of these repetitive tasks manually is that “people are fallible and make mistakes”, says Mee, whereas automation boosts accuracy and reduces manual errors by 57%, according to Forrester Research. “Importantly, 57% of executives also say that automation increases employee engagement, all important factors to achieving business objectives.” “Automation can free people to do more engaging, rewarding and higher value work,” says Mee, highlighting that 68% of global workers believe automation will make them more productive and 60% of executives agree that automation will enable people to focus on more strategic work. Automation can free employees to focus on higher value workīy automating some or all of these repetitive tasks, employees at whatever level of the organisation are freed up to focus on meaningful work that is creative, collaborative and strategic, something that will not only help them feel more engaged, but also benefit the organisation. “Repetitive tasks can also be tedious, which often leads to stress and an increased likelihood to leave a job.”Īnd these tasks exist at all levels within an organisation, right up to executive level, where there are “small daily tasks that can be automated, such as scheduling, logging onto systems and creating reports”, adds Mee. “ When repetitive, unrewarding tasks are handled by people, it takes time and this can cause delays and reduce both employee and customer satisfaction,” Gavin Mee, Managing Director of UiPath Northern Europe tells Business Chief. And the research backs this up with more than half (58%) of those surveyed saying that undertaking such repetitive tasks doesn’t allow them to be as creative as they’d like to be. Not only is the undertaking of such repetitious and mundane tasks a waste of time for employees, and therefore for businesses, but it can also have a negative impact on employees’ motivation and productivity. Whether emailing, inputting data, or scheduling calls and meetings, the majority of those surveyed said they waste on average four and a half hours a week on time-consuming tasks that they think could be automated. That’s according to a new study (2021 Office Worker Survey) from automation software company UiPath. If the digital purchase requisition process is integrated with the procurement application, the approval can automatically trigger the purchase order without requiring the requestor to enter the information again.Two-thirds of global office workers feel they are constantly doing the same tasks over and over again. Unfortunately, this is an error-prone process, with uncertain cycle times, and one that can be hard to audit.Ī clearly defined digital process flow helps you collect the required information and follow business rules to route to the correct approvers, accelerating cycle times and improving governance. They may be sent back and forth for clarification, get stuck in overflowing in-boxes, or, if additional approvals are required, get forwarded to the correct approver. Consider purchase requisitions that are sent to the approving manager through e-mail. Also, that service order is triggered right away, speeding up cycle time.Īnother classic automation scenario is the digitalization of a semiautomated process. Digitalizing this process using a mobile device to enter these notes directly into the business application means the field workers can spend less time on back-office tasks and more time in the field. Think of field workers who take notes on their tour and then enter these into a business application on their return to the office, for example, to trigger a service order. A typical scenario is the digitalization of a paper-based process that precedes a transaction in a business application.
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